GoLive! Mobile sells and distributes mobile content to consumers, often times selling premium content billed to a user’s cell phone through our carrier-billing relationships. All services require an express double opt-in, in keeping with MMA Guidelines. These services may include opt-ins via web, mobile-web, WAP-billing (within apps or mobile web pages) or IVR.
GoLive! Mobile takes consumer protection very seriously and operates contact centers for all consumer inquiries to provide quick and appropriate resolutions whenever any issues may arise. We work closely with cell phone aggregators to continuously improve the consumer experience and remain committed to providing top-notch customer protection.
For this reason, GoLive! and its clients offer a No Questions Asked, Money-Back Guarantee for any and all products. Regardless of the campaign, if you are not satisfied, or if you feel you did not authorize a charge, we will refund your money.
If you have any questions regarding a service you are currently receiving on your mobile phone, please call the phone number associated with the service in question to speak with a live operator. You can find this phone number by replying HELP to the shortcode, reading the incoming confirmation text message, or viewing the website or mobile website of the campaign in question. Otherwise you can email us at firstname.lastname@example.org